Residential Property Supervisor – Glendale, Burbank, Pasadena

Residential Property Supervisor

Location: Glendale, Burbank, Pasadena and surrounding areas

We are seeking a Property Manager who is performance driven, resident focused. Under the general directions of the Maintenance Manager, the Property Manager will manage daily operations of 500± units of apartment buildings. 30% have Resident Mangers, 10% are Single Family Residences and 60% are Apartment units.

Job Description

  • Receive and record service requests for residents in the Yardi system
  • Create and update work orders in Yardi
  • Handle customer questions and concerns regarding service requests
  • Provide excellent customer service to all customers
  • Answer phones and accept service calls
  • Perform property inspections monthly
  • 50% time in office and 50% time out in field
  • Answer after hour emergency calls
  • Enters maintenance service work orders and reconciles service hours on YARDI
  • May be responsible for assisting the Accounting Department with gathering documents from maintenance technicians, and compile/submit the appropriate payroll information to Accounting for processing
  • Adhere to company policies and procedures.
  • Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
  • Follows and adheres to all policies, practices and procedures
  • Commits to recognize and respect cultural diversity for all customers (internal and external)
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
  • Performs other duties as assigned

Job Requirements

  • Excellent telephone and oral communication skills
  • Proficient in Microsoft Office
  • Knowledge of YARDI or other similar industry software is preferred
  • Manage time effectively
  • Able to focus with occasional interruption
  • Ability to make decisions and solve problems
  • Ability to use sound judgment
  • Ability to manage multiple assignments and tasks
  • Ability to work under pressure

Company Profile

  • As the local tri-city (Burbank, Glendale & Pasadena) areas have developed and grown over the past years, TRUMARK has been part of its growth. Today, TRUMARK is regarded as a regional leader in Real Estate Management, effectively managing over 2000 multifamily units, and over 1,000,000 square feet of office, retail, commercial, medical and industrial buildings in the San Fernando and San Gabriel Valley

Contact: Ruben Esparza at esparzar@trumarkrem.com